By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. You can change your settings at any time in our Privacy Policy.

Capabilities

Salesforce Services

We are certified Salesforce partners that offer high-quality CRM solutions. Specializing in customization, configuration, migration, integration, and administrative support, we leverage our experience, customer service, and in-depth knowledge to handle challenging projects on the Salesforce platform.

Technology and Strategy

Artificial intelligence

Together, we can solve tomorrow’s challenges with AI. We can help you use AI to automate repetitive processes, challenge conventional constraints, and reimagine user experiences in a responsible and ethical way that keeps people doing what only humans can: think creatively and innovate boldly.

CX Strategy & Design

We operate in an era of constant, unprecedented change. Technology breakthroughs are commonplace. Societal norms are being rewritten daily. Unforeseen events introduce new challenges and opportunities on a nearly everyday basis. At the center of this change are your customers. And the only constant is their ever-growing demand for experiences that are simple, smart and meaningful.

Sales, Service & CRM

We help businesses nurture lasting relationships through intelligence and interactions that prove value to your prospects, at every opportunity.

Specifically, we know the intricacies of sales platforms and how to synergize them across your martech stack. This connected approach enables us to capture more actionable data about your prospects — from what they find most useful on your digital properties to the types of messages that resonate most with them.

Commerce

Great ecommerce experiences are table stakes. Customers not only expect every facet of every shopping moment to answer their needs — they ceaselessly demand more convenience, more personalization, more satisfaction.

Customer Data Management

Truly connected customer experiences — across every channel and touchpoint — give you a competitive edge in the marketplace and drive maximum ROI. That’s why we fuse our experience-forward mindset with our deep expertise in data and technology platforms to build seamless customer journeys for our clients. No friction. No loopholes. No dead ends.

Digital Experience Management

We specialize in strategizing, creating and executing enterprise experience management platform (EXM) solutions that elevate customer experiences while driving business outcomes. But where we truly excel is maximizing the potential of EXM platforms to create seamless engagements that span devices, consumer/personal segments, regions/countries/languages and more. Simply put — from brand destinations to employee intranets — we help deliver experiences that help people realize more possibilities with your organization.

Analytics

By 2025, as many as 95 percent of all customer interactions will be through channels supported by artificial intelligence (AI) technology” – Microsoft. But data itself is not a solution. Collecting it is so deceptively simple that many companies often drown themselves in data points rather than using them to drive actions that prove real value.

We partner with clients to proactively collect data and act on it in real-time — all to power in-the-moment interactions with your customers and optimize future experiences with your organization. In addition, we leverage best-of-breed machine learning and AI technologies to take these insights further — by accurately predicting customer behaviors and personalizing experiences that build both long-term relationships and greater possibilities in the process.

Marketing Automation

Our marketing automation expertise powers successful communications programs across email, SMS notifications, social, blogs and other content vehicles. The result: Personalized messages at scale for unique users, without the need to churn marketing team hours and intervention to ensure effective outcomes.

Strategy

We work to deeply understand your organization and develop detailed, executable roadmaps—so you know exactly what to do next, where to grow, and how to transform. Beyond helping you establish your vision, we have the technology and delivery capabilities to make sure you get there.

Data Management

Today, data is at the forefront of organizational strategy and decision-making. Whether you’re looking to enable real-time insights, build intelligent digital products, or leverage AI to accelerate your business, you need a modern approach that adapts at the speed of technology. We can help your team achieve your goals—and then keep going.

Cloud

To compete today, every business needs the agility and flexibility of cloud technology. At able, we help you use the cloud to become more data-driven and customer-focused, bring products to market faster, and improve your employee experience.

Experience strategy & design

Trends and technologies change, but the fundamental drivers of effective experience and design remain the same. It’s all about people. As a consulting and technology firm that built these capabilities organically based on client needs, Slalom gives you an integrated, end-to-end approach to creating experiences people love.

Operations and Governance

Infrastructure, Integrations & Governance

Users expect digital experiences that are safe, always-on and lightning fast. Downtime, lag time, missing data and bugs can cost businesses dollars and customers. We specialize in proven enterprise class infrastructure and integration solutions to connect systems and data in ways that are seamless and secure and blazing fast. We pride ourselves on providing safe hands and a knowledgeable team to guide customers through hosting, connecting, securing, scaling and governing their experience platform infrastructure.

Managed Services

Transformative digital experiences require constant care and nurturing. We provide fully customizable programs empowering our clients to decide what they want to manage themselves and what they prefer to outsource. In addition, our solutions include retainer-based teams covering all digital skill sets, and subscription-based managed services for 24/7/365 technology maintenance and incident management.

Operations

Your operating model bridges your strategic objectives and your actual outcomes. It’s the everyday make-or-break that brings your vision to life. We help to align your people and processes, so you can be efficient and effective. We ask lots of questions, listen carefully, and leverage cross-industry experience to customize and deliver the right solutions for you.

Privacy & security

The tension between rapid tech advancement and data privacy is a defining challenge of our time. With our people-first approach, Slalom helps you support your security and privacy compliance goals. You’ll also inspire loyalty from customers and team members who feel like you’re looking out for them.

Our solutions help your company increase efficiency, better serving the needs of an ever-evolving workforce of employees, business partners, and clients.